Terms and Conditions

This website is operated by Hawk Tyre Service Sdn Bhd ("we", "us", "our"), a company registered in Malaysia. We trade as Hawk Tyre Service Sdn Bhd and sell tyres online for delivery within Malaysia.

For questions about these terms, contact us at hello@pawhavenly.xyz or hello@pawhavenly.xyz.

By browsing this website, placing an order, or completing payment, you confirm that you have read, understood, and agree to these Terms and Conditions, our Privacy Policy, Delivery Policy, and Refund Policy. If you do not agree, please do not use this website or place an order.

When you place an order, you are making an offer to purchase the tyres and quantities shown in your cart. We may accept or reject an order (for example, if stock is unavailable or there is a pricing error). An order is confirmed only when payment is successfully processed and you receive an order confirmation.

• You must be at least 18 years old, or have permission from a parent or guardian, to place an order.
• Product descriptions, sizes, brands, prices, and stock levels are shown on the website and may change without notice.
• You are responsible for ordering the correct tyre size and specification for your vehicle. We recommend verifying fitment with a qualified technician if you are unsure.
• Images are for illustration. Actual products may vary slightly from photos.

All prices are shown in Malaysian Ringgit (MYR) unless stated otherwise. Delivery fees and order totals are displayed clearly at checkout before you pay. We reserve the right to correct pricing errors and to cancel orders affected by such errors.

Payment is processed through our secure payment gateway. Card details are encrypted during transmission and are not stored on our servers. If payment fails or is declined, your order will not be completed.

We offer delivery only within Malaysia to the address you provide at checkout. Delivery times, fees, and conditions are set out in our Delivery Policy at /delivery. By placing an order, you agree to provide accurate delivery details and to be available to receive the goods where reasonably required.

Refund and cancellation rules are set out in our Refund Policy at /refund. Tyres are physical goods; once dispatched, returns are subject to the conditions described in that policy.

You agree to use this website lawfully and only for its intended purpose. You must not:

• attempt unauthorised access to our systems or data;
• introduce malware, automated scraping, or disruptive activity;
• use the website for fraudulent or unlawful purposes;
• misrepresent your identity or payment authority when ordering.

All website content, including text, branding, logos, and design, is owned by or licensed to Hawk Tyre Service Sdn Bhd unless stated otherwise. You may view pages for personal use only. You must not copy or distribute our content without prior written consent.

We provide this website and our products on an "as is" basis to the extent permitted by Malaysian law. We are not liable for indirect or consequential loss arising from your use of the website or from delay, misuse, or incorrect fitment of tyres after delivery.

Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud or death or personal injury caused by negligence.

We may update these Terms and Conditions from time to time. The version on this page with the updated date will apply. Continued use after changes are published constitutes acceptance of the revised terms.

These Terms and Conditions are governed by the laws of Malaysia. Any dispute shall be subject to the exclusive jurisdiction of the courts of Malaysia, without prejudice to mandatory consumer protection rights that may apply to you.