Terms and Conditions

This website is operated by Paw Havenly Limited ("we", "us", "our"), a company registered in England and Wales, with its registered office at London, United Kingdom. We trade as Paw Havenly and use this website to raise funds for animal rescue, welfare, and related charitable purposes.

If you have questions about these terms, contact us at hello@pawhavenly.xyz or hello@pawhavenly.xyz.

By accessing this website, making a donation, or continuing to payment, you confirm that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use this website or make a donation through it.

Donations made through this website are voluntary gifts for charitable purposes. Unless we state otherwise on a specific campaign page, donations are generally unrestricted and may be applied to the campaign you select or, where necessary, to similar animal welfare activities.

• You must be at least 18 years old, or have permission from a parent or guardian, to make a donation.
• You confirm that payment details you provide are yours to use, or that you are authorised to use them.
• Donation amounts and currency are shown clearly before you complete payment.
• A donation is only complete once payment has been successfully authorised and confirmed on our system.

Payments are processed through our secure payment gateway. Card details are transmitted using encryption and are not stored on our servers after processing. We take reasonable steps to protect your information, but no internet transmission is completely secure.

If a payment fails, is declined, or cannot be completed, no donation will be recorded as successful and you may try again using the checkout page.

Because donations are charitable gifts, refunds are not usually offered once a payment has been successfully processed. We may, at our discretion, consider a refund where a payment was made in error, duplicated, or fraudulent. Refund requests should be sent to ${company.contactEmail} within 14 days of the transaction, including your name, email, transaction reference, and reason for the request.

You agree to use this website lawfully and only for its intended purpose. You must not:

• attempt to gain unauthorised access to our systems or data;
• introduce malware, automated scraping, or disruptive activity;
• use the website for fraudulent or unlawful purposes;
• misrepresent your identity or affiliation when donating or contacting us.

All content on this website, including text, branding, logos, images, and design, is owned by or licensed to Paw Havenly Limited unless stated otherwise. You may view and print pages for personal, non-commercial use only. You must not copy, reproduce, or distribute our content without our prior written consent.

We provide this website on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all warranties and shall not be liable for any indirect, incidental, or consequential loss arising from your use of the website or any donation made through it.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under the laws of England and Wales.

Our website may include links to third-party websites or services. We are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

We may update these Terms and Conditions from time to time. The version published on this page with the updated date will apply. Material changes will be posted on the website. Continued use after changes are published constitutes acceptance of the revised terms.

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to these terms or your use of this website, subject to any mandatory consumer rights that apply to you.