Privacy Policy

Hawk Tyre Service Sdn Bhd ("we", "us", "our") operates https://pawhavenly.xyz as Hawk Tyre Service Sdn Bhd. We respect your privacy and handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable regulations.

When you browse our website or place an order, we may collect:

• Identity and contact data — name, email address, and phone number.
• Delivery data — delivery address, postcode, city, and state within Malaysia.
• Order data — products ordered, quantities, prices, order ID, and order status.
• Payment data — transaction reference, payment status, and records needed for receipts and accounting. Full card numbers are processed by our payment provider and are not stored on our servers.
• Technical data — IP address, browser type, device information, and cookies needed for security and checkout.
• Communications — messages you send us by email or other channels.

We use personal data to:

• process and fulfil tyre orders;
• arrange delivery to your address;
• send order confirmations and receipts;
• respond to enquiries, delivery issues, or refund requests;
• operate, secure, and improve our website;
• meet legal, tax, and accounting obligations;
• prevent fraud and misuse of our services.

We do not sell your personal data. We may share it with trusted service providers who help us operate our business, such as payment processors, delivery partners, website hosting providers, and email services. These parties may only use your data to perform services for us and must protect it appropriately.

We may also disclose information where required by law, regulation, or court order.

We retain personal data only for as long as necessary for the purposes described in this policy, including to fulfil orders, resolve disputes, and meet legal and accounting requirements. Order and transaction records are typically kept for up to seven years unless a longer period is required by law.

Under the PDPA, you may have rights to access and correct your personal data, withdraw consent where processing is based on consent, and request limits on processing in certain circumstances. To make a request, contact us at ${company.privacyEmail}. We may need to verify your identity before responding.

We use essential cookies and similar technologies needed for website security, session management, cart functionality, and checkout. We do not use non-essential tracking cookies unless we update this policy and, where required, obtain your consent.

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown at the top.

For privacy questions or requests, contact Hawk Tyre Service Sdn Bhd at hello@pawhavenly.xyz.