Delivery Policy

Hawk Tyre Service Sdn Bhd offers delivery only within Malaysia. We do not offer in-store pickup or self-collection through this website. Orders must include a complete and accurate delivery address in Malaysia.

A delivery fee applies to each order and is shown at checkout before you pay, together with your item subtotal and order total. Delivery fees may be updated from time to time and any change will apply to new orders placed after the update.

After successful payment, we will process your order and prepare your tyres for dispatch. Processing times may vary depending on stock availability and order volume. You will receive an order confirmation by email with your order reference.

• We aim to dispatch orders within 3–5 business days after payment confirmation, unless otherwise notified.
• Business days exclude public holidays in Malaysia.
• If an item is out of stock after you pay, we will contact you to arrange a refund or suitable alternative.

Estimated delivery times depend on your location within Malaysia and our delivery partner's schedule. As a general guide:

• Peninsular Malaysia: typically 3–7 business days after dispatch.
• East Malaysia (Sabah & Sarawak): typically 7–14 business days after dispatch.

These are estimates only and are not guaranteed. Delays may occur due to weather, courier capacity, remote locations, or events outside our control.

You are responsible for providing a correct and complete delivery address, including postcode, city, state, and a contact phone number. We are not responsible for failed or delayed delivery caused by incorrect details you provide.

Someone should be available at the delivery address to receive the tyres where reasonably required. If delivery cannot be completed, the courier may attempt redelivery or contact you using the details provided at checkout.

Ownership of the tyres passes to you when we receive full payment. Risk of loss or damage passes to you upon delivery to the address specified in your order, or when the tyres are handed to the courier for delivery, whichever occurs first under applicable law.

If your order arrives damaged, incomplete, or with the wrong items, contact us at ${company.contactEmail} within 48 hours of delivery. Please include your order ID, photos of the damage or packaging, and a description of the issue. We will investigate and offer a replacement or refund in line with our Refund Policy.

For delivery enquiries, email hello@pawhavenly.xyz with your order ID and delivery details.