Refund Policy

This Refund Policy explains when refunds, returns, or cancellations may be available for orders placed on https://pawhavenly.xyz. By placing an order, you agree to this policy together with our Terms and Conditions.

If you need to cancel an order, contact us at ${company.contactEmail} as soon as possible with your order ID. If your order has not yet been dispatched, we will try to cancel it and issue a full refund to your original payment method.

Once an order has been dispatched, cancellation may no longer be possible and the return rules below will apply.

We will provide a replacement or full refund (including delivery fee where applicable) if:

• we sent the wrong tyre size, brand, or quantity;
• the product is defective or damaged on arrival;
• items are missing from your order.

You must notify us at ${company.contactEmail} within 48 hours of delivery and provide your order ID, photos, and a clear description of the problem. We may request return of the goods or additional information before processing a refund or replacement.

Because tyres are vehicle safety products and may be size- or vehicle-specific, change-of-mind returns are generally not accepted once an order has been dispatched, unless required by applicable consumer protection law.

If you ordered the wrong size or specification, please contact us before dispatch. After dispatch, we cannot guarantee acceptance of a return for incorrect selection.

We cannot accept returns or provide refunds where:

• the tyre has been fitted, used, or driven on;
• the tyre has been damaged after delivery through misuse, accident, or improper storage;
• the original packaging or identification marks have been removed or tampered with;
• the return request is made outside the stated time limits without our written agreement.

If you were charged incorrectly, charged twice for the same order, or did not authorise a payment, contact us at ${company.contactEmail} within 14 days with your name, email, transaction reference, and details of the error. We will investigate and refund any confirmed error.

Approved refunds are returned to the original payment method used for the order. Refunds may take 7–14 business days to appear on your statement, depending on your bank or card issuer.

If a replacement is agreed instead of a refund, we will arrange dispatch of the correct item subject to stock availability.

Email hello@pawhavenly.xyz with the subject line "Refund request" and include your order ID, full name, email used at checkout, reason for the request, and any supporting photos. We aim to respond within 2 business days.